Not long ago, I worked with a company who asked me, afterwards, did I have any problems? I said no. They then followed up with another question: Could we have done anything better?

What a powerful customer service question!

The answer either leads us to reflect on, yes, I really did have a good customer experience, or I can give good feedback to the company on ways they can improve. And clearly they care, because they asked.

Questions, particularly about the kind of service that you offer your customers, offer powerful insights into how your service is from the viewpoint of your customers. Add this question to your interactions and see how you can improve – or reward your employees for a job well done!

Could we have done anything better to serve YOU?

Are you struggling with a promotional products distributor who just doesn’t seem to care about what you need?

We want to be your preferred promo partner, offering only the best in class service and products at your price point.


Want to learn more? Contact us HERE.

You can also visit us on Facebook HERE.


Could we have done anything better? • D and S Designs

Share This